SKU: 6359182040

HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year - Service Wdmr Dl345g10+ Svc

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Description

HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year - Service Wdmr Dl345g10+ SvcEnsure the longevity and reliability of your HPE products with the HPE Pointnext Tech Care Basic with Defective Media Retention. This extended service plan, spanning four years, offers comprehensive support to keep your systems running smoothly. Designed for businesses that demand uninterrupted performance, this service provides essential parts replacement and on site assistance, allowing you to focus on your core operations without worrying about

Ensure the longevity and reliability of your HPE products with the HPE Pointnext Tech Care Basic with Defective Media Retention. This extended service plan, spanning four years, offers comprehensive support to keep your systems running smoothly. Designed for businesses that demand uninterrupted performance, this service provides essential parts replacement and on-site assistance, allowing you to focus on your core operations without worrying about technical issues.

  • Extended Service Duration: Enjoy a robust four-year service plan, ensuring maximum productivity and minimizing system downtime.
  • Next Business Day Response: Experience prompt support with a next business day parts and labor service response time, enhancing your operational efficiency.
  • On-Site Support: Benefit from on-site maintenance services that help limit any downtime to the absolute minimum, keeping your business running smoothly.
  • Defective Media Retention: Retain defective media under this plan, allowing for secure data management and compliance with data retention policies.
  • Comprehensive Parts Replacement: Rely on dependable efficiency with our parts replacement service, ensuring your systems are always operating at their best.

Technical Details of Product

  • Service Type: Maintenance with parts and labor
  • Service Duration: 4 Years
  • Support Hours: 9 x 5
  • Response Time: Next Business Day
  • On-Site Support: Yes
  • Defective Media Retention: Included

How to Install

To install the HPE Pointnext Tech Care Basic with Defective Media Retention service, follow these straightforward steps:

  1. Purchase the service plan through an authorized HPE reseller or directly from HPE’s website.
  2. Once you receive the service contract, register your product on the HPE support portal.
  3. Contact HPE support to schedule your on-site installation and setup for the service.
  4. Ensure that all necessary equipment is prepared for the service technician’s arrival.
  5. Once the technician arrives, they will assess your system and begin the installation of the service plan, including parts replacement and setup for on-site support.

Frequently Asked Questions

1. What is included in the HPE Pointnext Tech Care Basic service?

The service includes next business day parts and labor support, on-site technical assistance, and defective media retention.

2. How does defective media retention work?

Defective media retention allows you to keep any faulty storage media instead of returning it to HPE, ensuring you maintain data privacy and compliance.

3. What is the response time for the service?

The response time for parts and labor service is next business day, ensuring quick resolution of any issues that may arise.

4. Is on-site support available?

Yes, on-site support is included in the service plan, allowing for direct assistance at your location to reduce downtime.

5. Can I extend my service after four years?

Yes, HPE offers options for extending your service plan prior to the expiration of your current contract to continue receiving support.

Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
  1. Standard Shipping : 3-10 business days
  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
SKU: 6359182040

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4.7 ★★★★★
Based on 24 reviews
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Product Reviews
A
Verified Purchase
Amazon Customer
New York, US
★★★★★ 3
Ok, but don’t use hand cream
Color: Black, Color: Black
I like the case for its ability to house the keyboard, the pencil and the iPad in one convenient place. I find that the magnetic closure and magnets holding the keyboard are not as strong as a previous case I had purchased. The keyboard is great, I like the touchpad and the backlight colors. The cover material is not hand lotion friendly! I’ve tried water and lens cleaning wipes, and neither gets this cover clean. I hesitate to use any chemicals because the material is the type that will get sticky and nasty, and I don’t like that. I’ve included a photo of what the cover looks like after using a lens cleaning wipe. If the magnets were stronger and the cover material easier to clean, I would buy again.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on February 27, 2026
S
Verified Purchase
Seth Walton
Los Angeles, US
★★★★★ 4
great case!
Color: Navy Blue
pros; the color is beautiful. I picked the navy blue. It is exactly as the description described. It goes very well with my blue iPad. The size is very precise and fits perfectly on my iPad. The magnet that holds the case together is very strong. The iPad itself can pivot vertically and horizontally using that magnet. This works very smooth. The magnet closure for the case itself is strong and holds well. The magnet that holds the keyboard in place also works very well. Cons; when the keyboard is in its correct position, it is difficult to angle the iPad in front into the provided grooves. The keyboard gets into the way. This prevents the iPad from reaching the grooves provided. The keyboard feels very light and cheap. The keyboard itself connected with the Bluetooth very easily. It works wonderful. I love the back light on the keyboard. The color of the keyboard is wonderful. However, as I said above, it does feel a bit cheap. But for 20 bucks, what can you ask for. When the case is folded together with the keyboard in the iPad, it is a bit bulky. But I knew that from the previous reviews and was expecting it. What I love most about this case is that the iPad can be removed using the magnet on the back from the keyboard portion, but it is still protected by the exterior plastic case. So in situations where I don’t need to use my keyboard, I can remove the iPad itself and know that it’s still protected overall I recommend this product.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on January 18, 2026
A
Verified Purchase
Amazon Customer
Port Orchard, US
★★★★★ 5
Nice Case & Keyboard
Color: Blue
Love this case with a keyboard. I like using the keyboard vs using one on the screen of iPad. And the keyboard has rechargeable batteries instead of having to buy batteries. And it protects my iPad.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 20, 2026
E
Verified Purchase
Eli Beltran
Birmingham, US
★★★★★ 1
Beautiful, and everything I want it except that the keyboard keys didn’t work😭
Color: Light Pink
I searched and search for the right keyboard case for me. The most important thing for me was to be able to remove the iPad case itself from the whole case and keyboard, and this one was it. Unfortunately, when I started checking the keyboard a lot of The keys were not output in the correct symbol or letters. So defeats the whole purpose of having a keyboard. I returned it and asked for a replacement, thinking that the item was defected, but when I got the New replacement, it was the same thing so I tried to contact the seller, but there was no option to do that. Therefore, I had to return the second replacement keyboard and look for another keyboard cover.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on March 23, 2026
A
Verified Purchase
Annabelle wilson
Boise, US
★★★★★ 5
Quality and Functional
Color: Navy Blue, Color: Navy Blue
I was looking for a case that could rotate and includes a keyboard. I have the gen 5 Ipad Air and it fits just fine. The part that rotates is magnetic (pretty strong) so if i just want the part with the ipad, I can just take it off. Keyboard is magnetic and the touchpad is such a bonus. It was easy to connect and every key works (can also change light color). Im also really impressed with the quality of the case, its pretty thick and even the plastic is nice. The navy blue color is also super cute, wish they had a dark red color too.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 13, 2026

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